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Employment

January 2016

Digital Asset and Imaging Specialist

Status: Full Time, Exempt, Limited Term

Salary: Consummate with experience

Founded in 2008 to serve 17 organizations in San Diego’s renowned Balboa Park, the Balboa Park Online Collaborative (BPOC) helps museums and other art, science, and cultural organizations to make and implement cost-effective, sustainable technology decisions. With a model that has enabled small and mid-sized organizations in San Diego to reach a level of technical sophistication on par with cultural institutions of far greater resources, BPOC has

expanded to serve a range of museums inside and outside of Balboa Park. As a registered public charity and technology partner for museums and cultural centers in Balboa Park and San Diego, BPOC works with clients ranging from volunteer-only institutions to larger museums.

BPOC seeks a Digital Asset and Imaging Specialist to oversee, lead or participate in all project activities related to BPOC’s enterprise digital asset management system (DAMS) and digitization initiatives. The Digital Asset and Imaging Specialist will work collaboratively with a range of museum clients on short-, medium- and long-range initiatives, from hands-on contribution to project management, strategy and training. The successful candidate will  have experience in all aspects of the digital-asset lifecycle; be knowledgeable in best practices in image capture techniques, principles and workflows from asset identification and cataloguing, capture and scanning through to metadata assignment and deployment; be knowledgeable in metadata standards and initiatives; issues and opportunities around application integration with collections management systems and content management systems; and be keen and excited to work on emerging technologies around image management, deployment and user access.

The Digital Asset and Imaging Specialist will:

● Collaborate with partner museums to develop and support good, sustainable practices for the digital asset lifecycle

● Understand how to use an enterprise DAMS to its greatest potential, benefitting BPOC and its partner clients

● Deliver projects that catalogue, capture, ingest, organize, describe, and disseminate assets

● Contribute leadership and creativity in developing and supporting projects that use digital assets

● Assist in the planning, management and growth of asset collections

● Liaise with stakeholders to effect successful integration or synchronization of the DAMS with other systems, applications, or repositories

● Provide day-to-day and long-range administrative oversight of the DAMS

● Apply project management methodologies for the DAMS and related projects

● Assist in the planning of system customizations, upgrades, integrations, testing, and maintenance

● Play a key role in vendor communications and management

● Represent BPOC through conference and committee participation, research, and publications.

● May supervise or oversee the work of full, part-time or intern staff

● Supervise or perform cataloguing tasks, book, document or object capture, post process or manipulate as required; identify and record appropriate metadata

● Perform or manage software to quality control digital images produced through digitization, including accuracy of OCR’ed text

● Handle or supervise the handling of fragile or rare holdings and participate or supervise rapid cataloguing projects

● Manage large volumes of digital asset transfer; ingestion and other digitization workflow processes as required

● Other duties as assigned

Qualifications and Experience:

● Prior experience in archival or collection digitization, photographic production, or related activities

● Prior experience managing data-heavy projects and working within an institutional repository

● Bachelor’s degree with a major in Archival or Museum Studies, Information or Library Science, Digital Media or related qualification

● Sensitivity to and experience handling collection, library or archival materials

● Experience operating photographic and scanning equipment and digital cameras

● High level of computer and Internet literacy including professional image editing applications and color calibration software

● Excellent organizational skills with attention to detail

● Ability to work effectively both independently and as part of a team

● Strong written and oral communication skills

● Demonstrated commitment and flexibility at all times to ensure high quality service

● Ability to adjust and provide appropriate action when unanticipated need arises

● Willingness to learn new software and technologies

Physical Requirements:

⌧Sitting                                                                ⌧Grasping

⌧Walking                                                              ⌧Traveling

⌧Bending/stooping                                                 ⌧Kneeling

⌧Reaching outward                                                 ⌧Pushing/pulling (Usual amount 15 lbs (estimate)/Max amount 60 lbs (estimate)

⌧Squatting/crouching                                              ⌧Manual dexterity 

⌧Crawling                                                               ⌧Lifting (Usual amount 15 lbs (estimate)/Max amount 40 lbs (estimate)

⌧Balancing                                                             ⌧Standing 

⌧Driving                                                                 ⌧Carrying (Usual amount 10 lbs (estimate)/Max amount 20 lbs (estimate)

⌧Climbing                                                              ⌧Reaching Above Shoulder

This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform.

BPOC is an Equal Opportunity Employer.

Application Procedures:

Please submit the following:

❏Cover letter that describes experience relevant to:

❏Sensitivity to and experience handling library or archival materials.

❏Experience working in an institutional repository.

❏Experience operating scanning equipment and digital cameras.

❏Resume

❏Salary History

❏List of three references

Email full application to:

hr@bpoc.org

Please no telephone calls. No Recruiters.

Incomplete applications will not be considered.

October 2015

Director of Technology Services

Status: Full time, salaried

Hours: Monday – Friday, weekends – on call

Compensation:  Salary commensurate with experience

Benefits: 100% medical, dental, vision, and life insurance for individual

15 vacation days, 10 sick days, 11 holidays per year

Start Date:  November, 2015

Reports to:  Executive Director

Supervises: 4 Full Time IT staff

The Director of Technology Services should be a dynamic, business-minded, proactive individual with strong technical and communications skills who is aspiring to a technology management and leadership role. The Balboa Park Online Collaborative (BPOC) provides technical services and thought leadership to more than 27 museums and cultural organizations with a focus on providing basic and innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to our members.

The Director of Technology Services is responsible for all aspects of information technology operations, including supervision of information technology employees; budget preparation and management; development of guidelines, standards and procedures; deployment and maintenance of enterprise application systems and services; information security; and user support, training, and outreach. The director is charged with both strategic planning and  technical implementation to fulfill the mission of the BPOC and the individual organizations. 

Primary responsibilities include, but are not limited to:

•       Oversee desktop and server support for a diverse collection of museums and cultural organizations in Balboa Park, and in San Diego County, supporting approximately 450 users at 13 sites, with potential for expansion.

•       Provide strategic and operational leadership to the IT team and assist in designing, implementing, maintaining and upgrading all IT infrastructure on campus – including wide area fiber optic network, public access wireless, local area networks, application, file and print servers, VoIP telephone systems, integration with cloud-based services such as Google apps and Office 365, personal computers and operating systems.

•       Provide overall direction and advise on best practices for IT activities campus-wide,  including multimedia projects, in-gallery displays, collections and library management systems, digital asset management, customer relations management, financial and ticketing systems.

•       Create procedures for the management, monitoring and maintenance of server environments and infrastructure, including voice and data communications, and ensure that procedures are followed. Regularly audit operations and backups to ensure systems and data integrity.

•       Rapid response to emergency situations, including direct response as well as coordination of other IT staff, both during and outside normal business hours.

•       Work with the Executive Director to develop and implement a strategic plan for campus-wide IT that supports the mission of the cultural institutions that we serve as well as the innovative technology mission of BPOC.

•       Create disaster recovery plan for BPOC and data disaster recovery plan for client organizations.

•       Supervise a growing team of 4 full time staff using a robust ticketing and project management system.

•       Manage IT assets at BPOC and client locations including purchases, tracking, distribution, break/fix and warranty issues, and all other activities related to the acquisition and maintenance of IT-related equipment.

•       Work with the Director of Finance and Operations to create and maintain appropriate service level agreements that reasonably meet the needs of clients’ budgets as well as BPOC’s budget needs and aspirational technology goals.

•       Work closely with colleagues to meet team goals and improve processes and practices.

•       Other duties as assigned.

The successful candidate will have a demonstrated desire to work in the non-profit environment; experience with nonprofit-specific software packages; experience with maintaining and planning open air WiFi systems; experience advising and communicating with non-technical staff and guiding technical decisions; a strong combination of strategic planning, communication, interpersonal, management, and leadership skills; the demonstrated ability to successfully manage a team.

Qualifications:

•       B.A. or B.S. in a technical or business, or related field, or a relevant combination of education and experience.

•       Extensive project and team management experience, including experience creating and managing budgets and project plans for complex, multi-phased IT projects and coordinating team members to execute projects on time and on budget.

•       Demonstrated ability to manage timelines, dependencies, deliverables, milestones and resource allocation and management in projects.

•       Desktop, network and server administration experience in a fast-paced 365/7/24 support environment. Thorough knowledge of VMWare, Windows Server and Active Directory.

•       Demonstrated knowledge of networking, including firewalls, routing concepts, VLANs and switching infrastructure.

•       Broad base of technical knowledge in IT systems and emerging technology trends and issues, especially in the museum or educational technology space.

•       Collaborative skills to work effectively with faculty, staff and senior administrators in areas other than technology to develop and implement appropriate uses of technology.

•       Excellent customer service skills.

Physical Requirements:

Sitting, grasping, walking. traveling, bending/stooping, kneeling, reaching outward, pushing/pulling (estimated usual amount 15lbs, max amount 60lbs), squatting/crouching, manual dexterity, crawling, lifting (estimated usual amount 15lbs, max amount 40lbs), balancing, standing, driving, carrying (estimated usual amount 10lbs, max amount 20lbs), climbing, reaching above shoulder.

This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform.

BPOC is an Equal Opportunity Employer.

Application Procedures:

Submit the following:

•       Cover letter. Please describe experience relevant to the following:

·         Customer Service/Help desk experience in an IT environment

·         Desktop/Server Support

·         WiFi infrastructure

·         Data Back up

·         Staff Management

·         Creating and managing budgets

·         Why do you want to join BPOC’s team?

•       Resume

•       List of three references

Mail to:

Balboa Park Online Collaborative

Attn: Director of Finance and Operations

2131 Pan American Plaza

San Diego, CA 92101

Or email to:

hr@bpoc.org

Please no telephone calls. No Recruiters.

Incomplete applications will not be considered.